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At Clear Ears, We understand hearing. With 15+ years as professionals in the hearing world, suffering from severe hearing loss, we get it.

    Featured Products

    A range of hearing protection to suit all needs

    Whether you're after custom swim plugs for water activities or specialised hearing protection for different environments, Clear Ears Townsville has you covered. We offer a comprehensive range of high-quality hearing protection solutions designed for swimming, music, workplace safety, and shooting.


    Our swimming earplugs help prevent water from entering the ears, reducing the risk of infections and discomfort, making them ideal for children, surfers, and swimmers. For musicians and concertgoers, we provide professional-grade earplugs that preserve sound clarity while reducing harmful noise levels. Workplace hearing protection ensures safety in noisy environments, complying with occupational health standards, while our shooting earplugs offer top-tier defence against loud firearm noise, helping to safeguard your hearing during recreational or professional shooting activities.


    At Clear Ears Townsville, we prioritise safety and quality. All our products are rigorously tested and meet strict Australian safety guidelines, ensuring you receive only the best in hearing protection. Whether you need a tailored solution for a specific activity or general ear protection, we’re here to help you protect your hearing for the long term.

    Returns & Refunds Policy – Hearing Protection

    At Clear Ears Townsville, we are committed to ensuring our customers are satisfied with their purchase. Our returns policy is guided by your rights under the Australian Consumer Law (ACL).

    Your Rights Under Australian Consumer Law

    Under the ACL, you are entitled to a replacement, refund, or repair when a product:

    • Is faulty or defective,
    • Is unsafe,
    • Does not do what it is meant to do, or
    • Does not match the description or sample shown.

    You are also entitled to compensation for any reasonably foreseeable loss or damage resulting from a failure.

    Hearing Protection Products – Health & Safety Exclusions

    Due to hygiene and safety reasons, we cannot accept returns on hearing protection products (such as custom or non-custom earplugs, earmuffs, or related items) once packaging has been opened or the product has been used, unless they are faulty.

    Change of Mind

    We do not accept returns, exchanges, or refunds for change of mind under any circumstances.

    How to Make a Return

    If you believe your product is faulty or does not meet the consumer guarantees:

    1. Contact us by email at reception@clearearstsv.com.au with your proof of purchase.
    2. Provide details of the fault, and photos where possible.
    3. We will advise whether the item needs to be returned for assessment.

    If the item is confirmed faulty, we will provide a repair, replacement, or refund in line with the ACL.

    Shipping Costs

    If the item is confirmed to be faulty, Clear Ears Townsville will cover return shipping costs.


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